Where can I get the address for the Asus Repair Center?

[Mozillo]

I am about to send my tablet in, however I can't find an address for the asus repair center. Does anyone know it? or can tell me where I can find it?

 

[castleruins]

https://www.asus.com/support/Service-Center/

Google is your friend.

 

[muddy211]

Ummm Mozillo,

Is this the same issue from the thread a couple weeks back? If so why didn't you return it to Amazon? Just curious...

 

[Mozillo]

Because the guy wasn't going to replace it, and I had to pay restocking fees, I wouldn't get a full refund since it was open ect..

 

[Mozillo]

https://www.asus.com/support/Service-Center/

Google is your friend.

The problem is, that I can't list the product category each time I do that, I tried that, So I asked this forum for the address.

 

[brosko]

Because the guy wasn't going to replace it, and I had to pay restocking fees, I wouldn't get a full refund since it was open ect..

What a crappy return policy, you should have reported them to amazon. Maybe that would have helped? As far as address, I can't help you there.

 

[castleruins]

The problem is, that I can't list the product category each time I do that, I tried that, So I asked this forum for the address.

don't really know what you mean... but try this link and let it find a location near you:

ASUS Service | North America

there are too many variables, without knowing all your details, to give you exact info.

 

[CarbonOak]

Don't know if you still need the info, but I sent mine in a few weeks ago. Here is the address I sent it to:

ASUS Service Center
Attn: RMA Dept., RMA# ABCDEFGHI
4051 N. Hwy 121, Suite 100
Grapevine, TX 76051

Obviously you need to write in your own RMA #, as well as on the box itself. I don't know if there are multiple service centers, but that's the one the Asus email had me send mine to.

 

[cpcxgsr]

Don't know if you still need the info, but I sent mine in a few weeks ago. Here is the address I sent it to:

ASUS Service Center
Attn: RMA Dept., RMA# ABCDEFGHI
4051 N. Hwy 121, Suite 100
Grapevine, TX 76051

Obviously you need to write in your own RMA #, as well as on the box itself. I don't know if there are multiple service centers, but that's the one the Asus email had me send mine to.

Carbonoak... I am highly thinking of sending my (2) nexus back. But how do you know Asus has received your device? I mean, Proof of delivery is one option. But how do you know they actually received it, examined it, found the issue(s), and mail it back to you (fixed)?

I'm highly hesitant in mailing them my device or any device in that matter and praying they will receive it and in return, isolate/fix the problems and mail me back a "fixed" version.
I feel its just going to sit in their warehouse for weeks and eventually lose my machine. And at the end, I will lose out on my purchase.

 

[brosko]

many people feel this way, including me. it's asus's way of discouraging the buyer from exercising their warranty. if they wanted to they could have it shipped next day to them repair it promptly and next day it back, but not too cost effective this way.

 

[cpcxgsr]

I agree Brosko. Also like with mobile phones.. Can't tell you how many times I had showed up to VZW with a stupid issue with phone. Told tech support my issue... see if they can isolate and fix it. If they can't, they will write up a work order and Corporate will mail me out a "new" device. From there, I put my defective unit back in their box, mail it back... WAHLAAA. I have a working device that works like new!

But with ASUS, mailing it back to their repair center is a craps shoot. I want to hear from CarbonOak about his experience first. I am hesitant in mailing mine back.

 

[CarbonOak]

Carbonoak... I am highly thinking of sending my (2) nexus back. But how do you know Asus has received your device? I mean, Proof of delivery is one option. But how do you know they actually received it, examined it, found the issue(s), and mail it back to you (fixed)?

I'm highly hesitant in mailing them my device or any device in that matter and praying they will receive it and in return, isolate/fix the problems and mail me back a "fixed" version.
I feel its just going to sit in their warehouse for weeks and eventually lose my machine. And at the end, I will lose out on my purchase.

I also was hesitant on sending mine in because I wasn't sure if they'd be able to duplicate the touchscreen problems since it was sporadic and intermittent. But the touchscreen issues became more frustrating and I just wanted to send it in, hoping they'd fix it. The only thing I had to lose was my initial shipping.

You have to use your own shipping, but all shipping nowadays have automatic tracking. Once they receive it, you get an email that they did and you can check on the status using your RMA number at this site: ASUSTeK Computer Inc. -Support- It will tell you what's going on with it and when it's ready to ship. They ship it using FedEx Standard with a tracking number.

On the website, all it said was that 'product was repaired and ready for shipping,' which obviously is vague. But I read around that they give a more detailed explanation in a repair note once you get your product back. My Nexus 7 is scheduled to come in this Friday, so I will update on it's condition.

 

[cpcxgsr]

CarbonOak,

Thanks for the update. Just curious, from the time you had shipped the N7 to Asus' repair center to your scheduled "retrieval" (coming Friday) of your device. How long did the process take?

PS- definitely keep us posted with your experience with Asus' repair center! I am sure we all want to hear about it! Especially for the ones (like myself) that are hesitant in shipping our devices for "repair"!

 

[CarbonOak]

I'm from California and shipped it with USPS Priority Mail on Jan 17. It arrived at their facility in Texas on Jan 21 (four total days, but two actual business days, considering this was during the MLK holiday weekend).

They had it in their hands for one week before they shipped it back on Jan 28, and it should arrive at my house by Jan 31 (three days).

So in total two weeks. It might have been a day or two less if I didn't ship it before a holiday weekend.

 

[brosko]

CarbonOak,

Thanks for the update. Just curious, from the time you had shipped the N7 to Asus' repair center to your scheduled "retrieval" (coming Friday) of your device. How long did the process take?

PS- definitely keep us posted with your experience with Asus' repair center! I am sure we all want to hear about it! Especially for the ones (like myself) that are hesitant in shipping our devices for "repair"!

I am definitely anxious to find out what the result is.

 

[cpcxgsr]

Two weeks turnaround time +/- isn't too bad. I too is anxious to hear about your results!

Keep us posted CarbonOak!

 

[dano009]

I purchased a new ASUS notebook the first of August. Within 3 months, my 2TB hard drive failed. I always had HP's that I custom built. My last HP notebook was defective from the get go, touchpad, keyboard and motherboard board. I got to see how HP handled warranty issues. For my motherboard, they sent me a FEDEX label and box. For the other two issues, they sent out a tech. So, the ASUS tech chat wasn't able to solve my hard drive and/or software issues. They gave me a RMA #, but the shipping cost was on me. I finally learned Best Buy was an authorized repair facility (I purchased my ASUS there). I dropped it off and initially, BB charged me $149 to diagnose the issue. My hard drive failed every test, so they refunded my $149, closed my initial ticket and shipped my notebook I assume to DFW. At the moment, I have no idea of the repair status as I hopped on a plane for Thanksgiving. I'll have to stop by BB Monday when I'm in town again. My whole purpose here is to reveal how HP & ASUS handle warranty claims. I won't buy another ASUS.