Where is the call waiting settings on my Galaxy 9+ vrsion 11.0.50.23 / call version 11.0.50.39??

[Android Central Question]

I have looked at all the videos and articles about where the call waiting settings are for the 9+ but these options and menus shown are NOT on my phone nor my wife's. We use these for our business and it has just recently stopped working. Where did the wonderful updates move these settings to now? Help please....thank you

 

[methodman89]

I have looked at all the videos and articles about where the call waiting settings are for the 9+ but these options and menus shown are NOT on my phone nor my wife's. We use these for our business and it has just recently stopped working. Where did the wonderful updates move these settings to now? Help please....thank you

Open the phone dialer, select Settings by tapping the 3 dots upper right, go to Supplementary services.
Good luck

 

[mustang7757]

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.
https://forums.androidcentral.com/showthread.php?t=409154

 

[Brian Goodhead]

Thank you methodman89 - however this does not work....there is no phone/setting/more setting......nor - phone/setting/supplementary services. what I have is - phone/settings/other call settings.....and of which there are no call waiting options at all here....sooo...back to my original question......someone must have the map for this particular release/build...any help please

 

[B. Diddy]

I moved this to the S9+ forum for more specific traffic.

 

[methodman89]

Thank you methodman89 - however this does not work....there is no phone/setting/more setting......nor - phone/setting/supplementary services. what I have is - phone/settings/other call settings.....and of which there are no call waiting options at all here....sooo...back to my original question......someone must have the map for this particular release/build...any help please

Lets see if were on the same page. Check these screenshots from a S9+.

 

[Brian Goodhead]

ok...heres what I have...not the same but???

 

[methodman89]

Also check Other Settings and Voicemail

 

[mustang7757]

If you do t see it there , probably have to call Verizon they probably handle it on their end

 

[B. Diddy]

In the Other Call Settings, there's nothing else if you scroll down? I notice the scroll bar shows there's still more menu that's not visible.

 

[Brian Goodhead]

nope...nothing else related scrolling down further on >other settings< menu........just 1 >customization Service< which is just for content delivery junk.....

 

[lgossin]

FWIW I have a Verizon S9 and no supplementary services menu and I looked everywhere. I believe if you look at your phone it and press the call/end button that gives you the call waiting feature like on an old fashioned land line when you have a second call coming in. Also allow in call notifications its under call alerts and ringtomes

 

[Brian Goodhead]

thanks but nothing here either..already checked..

 

[methodman89]

As Mustang suggests, time to call your provider.
Good luck. Post the solution if they have one.

 

[Brian Goodhead]

yupper....going this afternoon...will provide feedback...thanks all....

 

[B. Diddy]

You might try going to your Verizon account website and see if Call Waiting was somehow turned off for your line -- maybe there's a toggle to turn it back on?

 

[lgossin]

update, I literally just hung up on 2 calls, to answer the second call slide the green button to the right it automatically puts the first call on hold. Hang up on the second and the first call comes back. easy to see and do using speaker.
Verizon S9. no special features that I know of , April security, not bad for Verizon

 

[Brian Goodhead]

OK...so here is what Verizon tier 2 support told me....first they ran the emulator and YES the last update DID do away with any call waiting options on the phone.....UUGGHH! They did see that the previous version still had the call waiting menu. However I was told I can manage call waiting options on MY Verizon app....have not tried yet though--another ugh. However, we did an app reset and my call waiting is working now (they verified that call waiting was enabled and on for my phone). So looks like one of my apps was causing this to not work - not sure why but... (maybe HIYA...havent ran them all yet to see for sure). Not sure if this will help anyone or not but at least I know the call waiting options are definitely gone on my build now. They told me this is a Samsung thing and that if I (and others)write in to them and complain they may add it back in. They said Samsung is pretty responsive to customer feed back sooo...we'll see. Thanks again to everyone for your help

 

[methodman89]

I wonder how Hiya could change the native dialer menu. I used to use Hiya, it didn't make system changes.

 

[mustang7757]

OK...so here is what Verizon tier 2 support told me....first they ran the emulator and YES the last update DID do away with any call waiting options on the phone.....UUGGHH! They did see that the previous version still had the call waiting menu. However I was told I can manage call waiting options on MY Verizon app....have not tried yet though--another ugh. However, we did an app reset and my call waiting is working now (they verified that call waiting was enabled and on for my phone). So looks like one of my apps was causing this to not work - not sure why but... (maybe HIYA...havent ran them all yet to see for sure). Not sure if this will help anyone or not but at least I know the call waiting options are definitely gone on my build now. They told me this is a Samsung thing and that if I (and others)write in to them and complain they may add it back in. They said Samsung is pretty responsive to customer feed back sooo...we'll see. Thanks again to everyone for your help

I wonder if the unlock version with Verizon has it still .