Who is returning @ 30 days???????? Incredible Anniversary

[mugsy77]

Wow could have saved yourself the trouble by waiting a day or so after release and reading some reviews before you go out and "buy more crap". I knew the battery was a weak point before I bought the phone and I ordered mine on 4/30, so I already knew I would either be on the edge with the battery or ordering a new one before I was happy. I bought a new one and haven't been happier with battery life.

Of course this is someone coming from a Blackberry, so it may be me considering I would rather spend $40 than put up with on going issues. lol.

I ordered mine 2 weeks after it came out and I read that the battery was a weak point (some truth). I still believe it to be lack of a good power manager and/or tweak settings within the OS/applications for data usage. (having to disable background data for better battery life, and then reenable for certain apps to work back and forth sucks)

I suppose some people don't have a problem buying a car with bad fuel mileage with a small gas tank, but for extra money we can put a larger fuel tank in it for you. I am a fan of buying someone that is well balanced without extra spending.

 

[VKitty]

I am a fan of buying someone that is well balanced without extra spending.

But .. Then how is those companies going to zing you for more money?




If you make something that needs to be fixed, you can make money on repairs!

 

[Qazme]

I am a fan of buying someone that is well balanced without extra spending.

No doubt, but to match your car analogy (I hate care analogies), then you will never drive a car at all. No car is well balanced in every respect. Trucks use a lot of gas thus have bigger tanks, sports cars are lighter and faster use a lot of gas but have smaller gas tanks, diesel trucks can haul more than both, and go larger distances without a refuel, but have larger tanks, bigger motors, less gas mileage and worse handling than both.

Each thing gets it's job done, and I know quite a few people who wished their phone had a larger battery life factory, but it gets them through the entire day. But it didn't me. So each to his own.

(Once again I HATE car analogies when talking about electronics eck.)

 

[mugsy77]

No doubt, but to match your car analogy (I hate care analogies), then you will never drive a car at all. No car is well balanced in every respect. Trucks use a lot of gas thus have bigger tanks, sports cars are lighter and faster use a lot of gas but have smaller gas tanks, diesel trucks can haul more than both, and go larger distances without a refuel, but have larger tanks, bigger motors, less gas mileage and worse handling than both.

Each thing gets it's job done, and I know quite a few people who wished their phone had a larger battery life factory, but it gets them through the entire day. But it didn't me. So each to his own.

(Once again I HATE car analogies when talking about electronics eck.)

Ya... Analogies have their limitations for sure

I believe the battery is not all to blame, though. I believe it has to do mostly with lack of the OS managing power consumption on services/apps and running the battery to the grave.

This is only a punch in the dark, but it sure feels like it.

Sure the battery life gets better when conditioning the battery using different methods and toggling data on/off, but it sure seems like a lot of effort for something that should be integrated in the OS. Now I am sure Android will be improved (sounds like Froyo has a lot fixed already in it), but adding a bigger battery doesn't solve the real issue - just doesn't make it appear as noticeable.

One way or another, the phone rocks. Just amazed how it got released when it did. Perhaps VZW tossed it out due to Motorola/VZW's push for their new Droid. Thx for your feedback gang...

 

[novacellx]

(Apologies for the wall of text.)

I have done something unfathomable! I returned my Incredible.

Despite finding decent battery life for nearly 30 days, I experienced an issue that happened to me twice with the Droid. For some inexplicable reason, while in airport mode over-night, already having a full charge, I awoke to a dead Android phone in the morning.

Since it was so similar to the two instances my Droid experienced in the winter (had nearly 60 days to try it out, due to the extended holiday return period), I decided not to wait it out, if it were just a fluke.

The final straw that broke me was customer service though. I went through a lengthy process when ordering the phone and getting just the right plan. I thought I asked all the right questions about the worry-free guarantee. I was told when ordering the return/cancellation period starts on the day of activation.

When I called to inquire about returning the phone and canceling the service, my blood immediately began to boil when the service rep. and their supervisor informed me that the guarantee had been explained to me incorrectly. (I am under the circumstances where I do not have a store near me, so the following may be a fairly unique experience.) The supervisor was starting to infuriate me even more by telling me they were extending my duration as a courtesy, but I would have to get the phone shipped back by the next day (covered further below). Next day shipping is an insane cost for a consumer.

In actuality the return and cancellation are completely separate 30 day durations. So please be aware that if you decide to return the phone, the duration starts on the day you order. While cancellation of service begins when you activate and if you have an activation fee, you will only have three days before it is non-refundable.

The second part was my next confusion, I am still with a contradiction on this; The first supervisor told me it had to be returned within the 30 day period, so technically you would only have 26-28 days to use the phone (shipping to you and return shipping subtracted). When I called again though notations were added to my incident and it was very clearly stated by a friendlier rep. that the return shipment only had to be picked up/in-transit before the 30 days were up. To make the process move smoothly, it was recommended I contact customer service to have them append the tracking number to the notes of the incident. So, I ended up being able to use the 2-day return label without problems so far.

I am rather worried for those who are waiting on orders, I hope for them their durations don't start until they are atleast shipped.

- Update - I almost forgot, the now mandatory $35 restocking fee seems to be completely non-negotiable. When it is all said and done, I will likely have eaten $35 for activation and another $35 for that damn restocking fee.

Unfortunately Sprint service at my home is abysmal, it would sometimes take up to an hour to receive a text message, I couldn't even make short calls (almost immediate signal loss) and my Samsung Moment would more often than not, be in a roaming state. Trying to force it to not roam would only cause it to have no connection at all. So, the Evo 4G unfortunately is out of the question. With AT&T's new pricing scheme they are also basically eliminated and T-Mobile has no service to speak of in my entire area. I will be basically stuck with Verizon and their future Android phones.

- A few minor edits -
I would have loved to go with Sprint, awesome any mobile any time feature and the best price next to T-Mobile's non-contract pricing. The usual waiting to get a hold of customer representative was aggravating, but each one of them was calm, courteous and comprehensive with understanding my inquiries. They even refunded the activation fee while in the cancellation period. I happened to order from Amazon.com so returning the phone was no hassle at all. (Long live Prime shipping and Amazon's return policy!)