I think that's a relatively common issue in the US. You can flash an update with a PC, and I think I remember hearing that if you put a SIM from the old network in the phone will update. Not 100% on that, but it's worhth a go.I am still using mine, the only thing is I haven't been able to get an update since I switched carriers in Oct 2021 smh. I don't understand why my phone will NOT update.
If you have a PC, try installing Samsung's Smart Switch for PC on it.I am still using mine, the only thing is I haven't been able to get an update since I switched carriers in Oct 2021 smh. I don't understand why my phone will NOT update.