Why am I getting telephone numbers in messages instead of names I used to get

[Android Central Question]

After an update on my P20 I started to get telephone numbers in messages sent to me instead of the names I used to get. Can't find a setting to change it back to names

 

[VidJunky]

Do you by chance have AT&T? There were a bunch of threads about this issue not long ago, most if not all from AT&T users about this issue.

I found this on an AT&T forum;
"Go to Settings > Apps and find AT&T Call protect. Then go to Storage and Delete data and cache. Go back and force stop. Try calling your phone and see what happens. I have disabled Call protect altogether because it never worked for me."

If you do not have AT&T and or this does not solve your issue, you can reply to this thread and offer more details about your issue and we will offer more advice. You must register an account in order to reply. This link will help you do that... https://forums.androidcentral.com/ask-question/409154-join-android-central-community-new-post.html

Once you register you will have more access to other forums here and can more easily search the forum for answers that may have already been given to this and other issues.

https://forums.androidcentral.com/a...s-not-showing-contact-names-just-numbers.html

https://forums.androidcentral.com/ask-question/940324-name-not-showing-text-messages.html

https://forums.androidcentral.com/a...t-showing-my-contact-names-2.html#post6553185

 

[eirman]

Try changing one of your contact's number to international format (+00 xxx) and test it out.

 

[hallux]

See if your messaging app has permissions to access contacts.