Why am i having issues downloading a photo on Hangouts?

[Nick ODell]

I have an Alcatel Verso Android phone and I used to have no problems downloading photos from Hangouts and I formatted an SD card to my phone and now I am having a whole bunch of different issues like not being able to download photos from Hangouts.

 

[Rukbat]

Formatted it as internal (adoptable) storage or external (portable) storage?

If it's formatted as external storage it shouldn't make any difference to the SMS app.