Why am I not getting text messages from one contact only, need assistance?

[RedBarchetta]

***Update***
Got a Google voice number for ministry reasons, I'm able to now receive text from my friend, but just to the GV number and thru Hangouts, hey, it's just a bandaid but it's something

We've recently switched over from Sprint to AT&T (very relieved!) and ported our numbers. We upgraded from HTC Evo 4g LTE's to Galaxy s6's. I have one contact who is also on the AT&T network and for some reason cannot receive any texts from her, either SMS or MMS. She has an iPhone (not sure if 5 or 6). She can receive my text and reply, and it appears to her that they are sent but I never receive them. Here is what we have tried so far:

1. Contacted AT&T tech support. He rebroadcasted my number just in case.
2. AT&T tech checked that all three numbers were ported correctly
3. AT&T tech had me call my friend from my wife's phone and we all three had a convo via speaker phone and tested between my wife's phone and my friends phone, both SMS and MMS with pictures worked fine.
4. Checked that I didn't have her contact blocked in any way.
5. Tried having her turn off iMessage and text, nothing. Tried having her send as SMS, nothing.
6. We deleted each others contact and re-added, nothing.
7. I called AT&T porting (they have their own number) he checked and everything was ported correctly and finalized.
8. probably tried a couple of other things but to no avail

Other than this issue, the phones are fantastic, the network is fantastic.
Any advice or experience would be greatly appreciated.

 

[loraque]

Re: Not getting text messages from one contact only, need assistance

If you can receive from everyone else except an iphone user, the problem is not with YOUR phone. I know your steps say they tried "turning off imessage", but there is a process involved with imessage that is probably the likely cause; this is a long time apple/imessage problem, where the imessage servers seem to cache how to connect to a phone number. Then you port the number, and that imessage path does not get updated. There are a TON of threads out there on this , I found one with this that helped some people out there-

Try to:
1) Restart your iPhone
2) Deactivate / Reactivate iMessage (Settings / Messages)
3) Reset Network Settings (Settings / General / Reset)

https://discussions.apple.com/thread/4379055?start=15&tstart=0

If you read through the thread, some people tried varying methods of the above- disable imessage, reboot and then try, etc. I would bet $10 imaginary bucks though, that this is the same imessage problem that has nailed people for years.

 

[RedBarchetta]

Re: Not getting text messages from one contact only, need assistance

Thanks, I cut and pasted this into am email and sent it to her. She thinks she's done these things but maybe not in that order. We'll try again.

Posted via the Android Central App

 

[stephnewyork]

This is exactly what it is. And if you have already turned in your iPhone, don't worry. Just log into your Apple account and deactivate your phone number with it. You can also do this by calling your carrier. As well, you can tell your iPhone friends to not use iMessage and it will be fine. It's a pain in the arse, but I love my droid.
Also go to the Cloud and remove your device, your old iPhone will still be listed there.

If you have never had an iPhone and this is happening with your iPhone friends, tell them to send you messages using TEXT not iMessage.