Why am I not retrieving my backup from my old phone?

[AC Question]

Why am i not retrieving my backup from my old phone?

My phone is broken, and i have since then gotten myself a new phone. But i still cant retrieve my backup on my old phone.

 

[anon(632115)]

Re: Why am i not retrieving my backup from my old phone?

WHat phone is it? In what way is it broken?

 

[AlphaTango414]

Re: Why am i not retrieving my backup from my old phone?

What kind of backup is it?

 

[radgatt]

Are both phones on the same version of Android?