why am i stuck in boot loop with a red exclamation point at the top left corner?

[Joyyy]

hi please i need some help, i was just trying to update my samsung galaxy grand neo, downloading the software was good and then after finishing downloading it, i need to install it then it reqyires tge boot to restart. when it was restarting it get stuck on boot loop with a red exclamation at the top left corner of the screen and i cant even hard reset my phone. please i badly need your help

 

[anon(10614692)]

Are you sure it's the correct firmware? The device hasn't had an update for years so what we're you trying to flash? Can you get into download mode?

 

[mustang7757]

Can you get into recovery to do factory reset?

 

[Joyyy]

no i cant. been trying a lot of times pressing power+volume and even power+volume+home button

 

[mustang7757]

no i cant. been trying a lot of times pressing power+volume and even power+volume+home button

You know how to flash the stock firmware in Odin? Also can you get a screenshot of what you see ?

 

[Joyyy]

btw, any idea what does that red exclamation means ?

dont know how to but already searched some related articles. says need a pc unfortunately dont have any

 

[mustang7757]

btw, any idea what does that red exclamation means ?

That's why I wanted a screenshot to see it

no i cant. been trying a lot of times pressing power+volume and even power+volume+home button

This has to be done exactly right after the phone restart

 

[Joyyy]

That's why I wanted a screenshot to see it

cant upload a photo. its literally just a red exclamation point at the top left corner and a stuck logo

This has to be done exactly right after the phone restart

i turn off the phone of course by removing the battery then put it again and do the said process

 

[mustang7757]

i turn off the phone of course by removing the battery then put it again and do the said process

Still same ?

 

[Joyyy]

Still same ?

Yes stillthe same. And btw, after putting back the battery and pressing the said buttons it only shows the "SAMSUNG GALAXY GRAND NEO" and a tiny red exclamation point at the top left corner, i was pressing the buttons for too long then it goes black screen and then shows only the same again

Here's the picture

 

[mustang7757]

Yes stillthe same. And btw, after putting back the battery and pressing the said buttons it only shows the "SAMSUNG GALAXY GRAND NEO" and a tiny red exclamation point at the top left corner, i was pressing the buttons for too long then it goes black screen and then shows only the same again

How long you held the button after the screen restart?

 

[Joyyy]

2-3 seconds .

 

[mustang7757]

2-3 seconds .

Try little longer like 10 second

 

[B. Diddy]

The Grand Neo is an old phone, and hasn't gotten an official system update for a while. Are you certain the update you installed was an official one?

 

[B. Diddy]

Duplicate threads merged.