Why am I unable to access my total space on my S6?

[AC Question]

I can't access my total space on my galaxy s6

When I try and save a photo or music file, it tells me that I don't have enough storage space but there is about 23.4 GB available on the device. Help please

 

[Feldon]

Re: I can't access my total space on my galaxy s6

Are you saving to the internal storage or to a microSD card?

 

[lucianus_luciferus]

Re: I can't access my total space on my galaxy s6

the s6 does not have a microsd slot