Question Why aren't I receiving bank login SMS codes?

[dj54321]

I'm using my Android 10 cellphone over Wi-Fi, but I also have prepaid minutes.

I tried logging into my bank account on my Android 10 tablet. I received an email saying an SMS code is being sent to my cellphone, but it never came. I tried restarting my cellphone, to no avail.

Please note that I received the SMS codes to successfully login last week. And even 30 minutes ago I properly received the SMS code.

But my subsequent attempts shortly thereafter (i.e., 10 and 20 minutes ago) weren't successful -- i.e., no SMS code was received.... even though the bank's emails to me said a SMS code is being sent to my cellphone.

Please advise. Thank you.

 

[B. Diddy]

Are you getting other OTP codes via SMS from other services?

 

[dj54321]

Are you getting other OTP codes via SMS from other services?

I've only been using my new chip in my cellphone for 10 days. I did receive a SMS text 10 days ago with a OTP from a different business.

My old chip expired before I got around to using it.

I probably received 15 OTC last week from the bank in my original post above. Everything went very smoothly.

 

[dj54321]

B. Diddy -- mystery solved. I tried making a phone call and the time limit for the minutes that came with my chip has expired.

I'm still traveling in South America. I was told the expiration of my unlimited minutes was tomorrow. Apparently it was this afternoon.

Thus I received an SMS code right before the cut off, but none after. And apparently, Wi-Fi isn't sufficient to receive SMS messages.

False alarm, sorry. Thank you anyway.

 

[mustang7757]

Is this pay as you go setup? You can't get your email to give a verification code instead of SMS, I know my banks do that.

 

[mustang7757]

Ahh ..now I remember you had this issue with Whatsapp.

 

[dj54321]

Is this pay as you go setup? You can't get your email to give a verification code instead of SMS, I know my banks do that.

My other banks send codes to my email. This particular bank doesn't. I asked if they could -- they said no. But I do need this particular bank regardless.

Yes, it's pay as you go. Alternatively I could get a "plan", but Google Voice (and WhatsApp in the future) should fulfill my needs.

 

[dj54321]

Ahh ..now I remember you had this issue with Whatsapp.

Yes that was me. I thought about you when I wrote above that
"apparently, Wi-Fi isn't sufficient to receive SMS messages."... as you thought the WhatsApp problem was not having a balance on my phone, despite using Wi-Fi. Yes, that was a problem....

....but the overriding problem I was having with WhatsApp is that Claro, the main phone service provider in most of South America, takes back the phone number if you don't add minutes or get a plan after a certain amount of time, which I apparently exceeded.

I was using my phone for Skype and then Google Voice, but unknown to me, my chip phone number was no longer active. Thus I couldn't sign up for WhatsApp.

I'm confident that once I add minutes/time to my new chip phone number I'll be able to sign up for WhatsApp.