Why can I add custom ringtones, but not notification sounds?

[Android Central Question]

Galaxy S20 Ultra

Settings> Sounds and vibration> Ringtone> +> Sound picker

I can add sounds from anywhere here and it will copy a file to the Ringtones folder.

BUT...

Settings> Sounds and vibration> Notification sound ... no "+"

I can't see any new mp3s that I've put here. The files are definitely located in this folder.

It's annoying because I've added notifications to this device in the past, but suddenly I'm stupid and can't. I can even see and select ones I've added before.

1st world problem. Please help.

 

[B. Diddy]

Welcome to Android Central! Use a file manager app to move or copy the custom notification tone to the /Notifications directory, not the /Ringtones directory, and see if they show up now.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

Yeah agree with B.diddy

Go to your My Fles App then put them in both notifications and ringtone folders and go back to sounds settings they should appear or + to add them

 

[Jjinn]

OP was an anonymous question. I got a few responses that I appreciate but I'm still stumped so, I joined the forums. Thanks for the help. Original question as follows:

Galaxy S20 Ultra

Settings> Sounds and vibration> Ringtone> +> Sound picker

I can add sounds from anywhere here and it will copy a file to the Ringtones folder.

BUT...

Settings> Sounds and vibration> Notification sound ... no "+"

I can't see any new mp3s that I've put here. The files are definitely located in this folder.

It's annoying because I've added notifications to this device in the past, but suddenly I'm stupid and can't. I can even see and select ones I've added before.

1st world problem. Please help.

___________

Hopefully the screenshots help. I'm trying to get "anime-wow-sound" to use as a notification. It is copied in both ringtone and notification folders. I put "Navi hey" in there some time ago and didn't have any problems. Why is it showing in the ringtone list, but not the notifications?

 

[olghb]

I got to my file explorer internal storage the Media > Audio >and there you will see Notifications and Ringtones.

 

[Jjinn]

Yeah, I'm not having a problem finding the folder in the directory. I'm having a problem getting the files that I know are there to appear as options as a notification when the same file, when copied does appear as an option for a ringtone.

 

[mustang7757]

[Merged you to your original post ]

 

[B. Diddy]

Does this persist after a reboot?

 

[Jjinn]

It does. I've powered down a couple times.

 

[mustang7757]

Scroll and you will see custom

 

[Jjinn]

It does not appear under custom. The screenshot is cut off, but nothing else is there that I add. Nothing I put into that folder appears. Only the one "Navi hey" that I put there months and months ago. Maybe an firmware/Samsung issue?

 

[mustang7757]

It does not appear under custom. The screenshot is cut off, but nothing else is there that I add. Nothing I put into that folder appears. Only the one "Navi hey" that I put there months and months ago. Maybe an firmware/Samsung issue?

Have tried reset settings in general management >reset >reset settings

 

[Jjinn]

Just tried it. Sadly, same.

 

[mustang7757]

Just tried it. Sadly, same.

Let's see when November update rolls out if it fixes this

 

[Jjinn]

Thanks, all.

 

[B. Diddy]

Here's another thought: Go to Settings>Apps, turn on the option to show system apps, and select Media Storage. Clear the app cache, then see if the file shows up. If not, you could try clearing the app data, but to be honest, I'm not sure if that would affect the actual files saved on your phone.

 

[Jjinn]

I have "media and devices". Clear that cache?

 

[B. Diddy]

Hmm, not sure about that. You have it set to show system apps right?

 

[Jjinn]

I don't have an option for "show system apps" in the "..." menu. Only "permission manager" "special access", and "reset app preferences". I can find "show system apps" and "media storage" only by going to specia access, but I can find it's cache. I'm only able to change permissions in that menu and they're all on.

 

[B. Diddy]

It's because Samsung does their system settings differently from Google on their Pixels.:-\ Go to Settings>Apps, then tap the Sort icon to the right of the Your Apps heading (which looks like 3 lines with a down arrow). In that Filter & Sort menu, toggle on Show System Apps.