why cannt i open the app getting an error message?

[SUBHRA]

when i try to open the facebook app or the facebook lite app i get the error as unfortunately facebook has stopped report and ok two options pops up and for another app called hopper i get this error what to do and how to resolve it.

 

[B. Diddy]

Welcome to Android Central! Which phone? Go to Settings>Apps, select Facebook, then Storage, then Clear Cache/Clear Data. Now open it again and log back in. Does the same thing happen?

 

[SUBHRA]

its lava a77
yes the same now its oops we cannt process this request at the moment.please try a bit latter.

 

[B. Diddy]

So the error message is different now? It no longer says, "Unfortunately, Facebook has stopped"?

 

[SUBHRA]

yes so how to help and fix the same error the phone is lava a77

 

[SUBHRA]

please help and guide

 

[B. Diddy]

The error message that says "Oops, we can't process this request at this moment" implies a problem with the server, while "Unfortunately, [app] has stopped" implies a problem with the app. Since you're getting the "Oops" error, it sounds like a problem on Facebook's end. Are you able to log into the mobile Facebook website on your phone's browser?

 

[SUBHRA]

yes i can do the same so can u solve the problem

 

[ManiacJoe]

Since the Facebook server is having a problem, only Facebook can fix the problem.
The error message is not even suggesting what the problem might be.