Why can't I answer a phone call on my Galaxy S7 Edge by pressing on the green phone icon?

[AC Question]

why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

Phone with incoming call I press the green phone icon and nothing happens

 

[omahaorange]

Re: why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

Try sliding it across the screen rather than pressing it.

 

[TMavC5]

Re: why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

Phone with incoming call I press the green phone icon and nothing happens

You have to slide to answer and not pressing.

 

[anon(238680)]

Yeah, reading the manual would help.

 

[molsen1]

lol

Yeah, reading the manual would help.

lol...I am sure you have never had a question about anything.

 

[anon(238680)]

Yep, pretty much.

 

[MikeRotch76]

That kind of begs the question though, is this a failure of the UI design? i.e. Is it totally obvious to someone who has never used Android or a Samsung device that sliding it to the middle is how you answer a phone? When I first saw my phone ring and tried to answer it, I tried pressing it too. Shouldn't one of the most basic functions of a telephone be totally intuitive and foolproof?

 

[B. Diddy]

I don't know exactly what the S7's incoming call screen looks like, but most phones do have some sort of prompt to swipe in order to answer (like an arrow that might be dynamically highlighted).

 

[KSBV]

Re: why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

It does have a flashing series of arrows that point toward the center of the screen while ringing.

 

[lammy8]

Re: why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

You can make it so it's tap or slide as well as allow the home and screen off buttons to accept/end a call, respectively

 

[djarchow]

Re: why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

You can make it so it's tap or slide as well as allow the home and screen off buttons to accept/end a call, respectively

How do you enable the tap to answer? I see the option to enable the home button to answer but don't see one to tap.

Thanks!

 

[bigmo555]

Go to Settings --> Accessibility and there's a setting called "Single Tap Mode". Enable that and you'll find answering much easier. It also helps with alarms.

 

[tuf2beme]

OMG the end of my frustration!! THANK YOU!!

 

[davisgq]

Re: why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

Took me a while initally. But I came from Blackberry so it definitely took some getting used to sliding to answer.

 

[Jason Fournier1]

Re: why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

Slide to answer prevents accidental answers.

 

[cal60]

@MikeRotch76 - couldn't agree more. I consider myself a technophile but trying to answer smartphones is anything but intuitive. To the point where although I love the apps I am thinking about going back to a button phone - green to answer , red to hang up and no screens jumping about when trying to answer. Methinks "the emperor has no clothes "

 

[Larry121]

lol...I am sure you have never had a question about anything.

I am Larry Olson (BTW) and you are totally right. If he is a former moderator, I get that.
Larry

 

[PeaceByJesus]

why can't i answer a phone call on galaxy 7e by pressing on the green phone icon

Phone with incoming call I press the green phone icon and nothing happens

Rather than trying to find this non-intuitive means somewhere in the manual, then as a vid by ITJungles explains,

on the home screen swipe down at the top and tap on the settings button. Then tap Accessibility + then tap on Interaction and dexterity, then tap on Assistant menu (I did not have to turn it on in my A53) + then tap on Replace swipe with single tap. After that when you receive an incoming call you should be able to answer the call with a single tab.