Why can't i control my media volume anymore??

[Android Central Question]

I can no longer control the volume for media. When clicking the volume rocker it shows the call volume changing yet i'm not on a call! so meaning i cant change the volume which is very frustrating. The only thing that seems to sort it is restarting my phone which can't be the only way!

Any help would be appreciated.

HTC10
Android 7.0

 

[Benny218]

Should also add, i can tell there is an issue with the phone thinking im on a call because when i cant change the media volume, the media volume quality is significantly lower as the top speaker is cut.