Why can't I download my videos off my phone to my computer?

[AC Question]

Can't download my videos off my phone to my computer

I have a galaxy S3 (don't laugh) I need to get my videos off of it and on to my computer. I can get my pictures to download but not my videos. Please help!? Thank you.

 

[B. Diddy]

Re: Can't download my videos off my phone to my computer

Welcome to Android Central! How are you trying, via USB connection and using Windows Explorer?