Why cant I download/open any pictures, videos and voice notes?

[rybiss]

I cant access any of pictures,videos and voice notes. When I try to open any the phone says "Unable to download". My available internal memory is 1.63GB and external is 14.26GB. Also when I tried opening my Camera it says "SD card does not have enough space". I have factory reset the phone twice to try and rectify these problems but that didnt work. The model of my phone is Alcatel Pop C7.

 

[B. Diddy]

Welcome to Android Central! Show us a screenshot of your Settings>Storage menu: http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html. Also, in the Camera, open its settings and look for the default storage location -- is it set to Phone Storage or SD Card? Sometimes the phone will refer to Internal Storage as "Internal SD," so it can be confusing,