Why can't I download or update apps on my phone?

[AC Question]

why cant i be able to download or update apps in my phone

it says Error [ error retriving information from server.[RPC;S-7:AEC-7JGS-63E2-IUTAQ]]

 

[B. Diddy]

Re: why cant i be able to download or update apps in my phone

Welcome to Android Central! Does this happen on both wi-fi and mobile data? Which device do you have?

Go to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.

If that doesn't work, then go to Settings>Accounts, remove your Google account completely, then add it back.

 

[Shorinji No Roller]

Re: why cant i be able to download or update apps in my phone

The last thing will be factory reset.