Why can't I open pictures sent to me on Samsung Galaxy Note 9?

[Android Central Question]

Only get a gray box.

 

[mustang7757]

Stock message app? You can try clear its data/force stop it or try Google messages app.

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Or are you talking about photos sent you some other way, like in email?