Why can't I play video messages?

A

AC Question

Can't Play Video Message

Galaxy S6. When I try to watch a video I took with the camera on the phone, a message comes up that says Can't play video. I go into gallery and click on the video and brings me to a page that seems like the video would play on, but the message comes up instead. I'm not sure if i might have uninstalled something or what. Thanks
 

the tall guy

Q&A Team
Sep 23, 2013
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Re: Can't Play Video Message

Hi, are you going into your gallery to view this video and did you use the stock camera app to take the video? usually when this message appears something has happened to the media file. Have you maybe backed the video up to Google Photos?
 

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