Why can't I seem to update my Google App?

[keithy397]

Google App Problem

Hi, Whenever the Google app updates it stops working. I have to uninstall the updates and go back to the original version before it works properly. It frustrating too that I can't stop the updates.

 

[Javier P]

Re: Google App Problem

Which phone and android version do you have? You can always select "do not auto update" in the Play Store settings. If you want to keep that option you can stop an specific app to auto update. On the play store tap on Google app, tap on the three dots top right and uncheck there.

 

[keithy397]

Re: Google App Problem

Samsung Galaxy Ace 3, Android 4.2.2

 

[Javier P]

Re: Google App Problem

Do you have activated the Now cards? If so uncheck them in the app settings. Also, in settings - apps clear cache and data, and force stop the Google app. Reboot your phone and see if the problem persists.

 

[keithy397]

Re: Google App Problem

Thanks Javier. I had no idea about the three dotted 'do not autoupdate' saviour!!

Is this a common problem? Seems a shame it won't work for me...

 

[Javier P]

Re: Google App Problem

I don't think that's a common problem. It could be an incompatibility with your phone, some conflict with another app, some settings that need to be changed ... Who knows. Have you tried the things I posted before? Try to start with a clean app and see if it helps.

 

[keithy397]

Re: Google App Problem

I will try what you wrote above Javier but I can't try to start with a clean app as it won't let me remove it altogether, unless I force the uninstall I suppose but I'm a bit unsure as to the repercussions (if any?) of doing that.

 

[keithy397]

Re: Google App Problem

Do you have activated the Now cards? If so uncheck them in the app settings. Also, in settings - apps clear cache and data, and force stop the Google app. Reboot your phone and see if the problem persists.

Tried that Javier, no joy. I'm happy with the original version (now it doesn't keep updating), got no choice really, another 11 months before my contract runs out!!

 

[Javier P]

Re: Google App Problem

Tried that Javier, no joy. I'm happy with the original version (now it doesn't keep updating), got no choice really, another 11 months before my contract runs out!!

There must be some kind of incompatibility. I'll let you know if I find something else.