Why can't I watch a movie on my HTC One M9?

[AC Question]

trying to watch movie on htc m9 wont work please help

So I downloaded a movie from the Google Play Store and I get sound but no video please help not sure if I need a flash player but iv tried to get one and basically no go so any suggestions

 

[B. Diddy]

Re: trying to watch movie on htc m9 wont work please help

Welcome to Android Central! Are you trying to stream the movie, or did you actually download it locally to the phone? If you downloaded it locally, are you using the Google Play Movies app to watch it? Flash would not be required.