When I first got my Samsung galaxy note 3, it worked perfectly fine for me for many years and I could watch YouTube videos just fine. Not long after my wfcservice crashed (I fixed it the right way by disabling wfcservice and wifi calling then restarted it), I thought things would be back to normal, just a little different. but things were way different. I couldn't play videos anymore. every time I tried to watch a video it works lag and then say it wasn't working. the same thing happened to the sound. my sound also stopped working when the videos stopped working. is it because of the wfcservice or is it something else?
- Feb 6, 2017
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Hi, welcome to Android Forums
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https://forums.androidcentral.com/showthread.php?t=409154
I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.
I'll provide a link to register, please come back to your post so we can further assist you . Thank you
https://forums.androidcentral.com/showthread.php?t=409154
- Feb 6, 2017
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You can try resetting app preference:
Go in phone settings>apps>tap 3 dots upper right corner>reset all preference see if that helps
Go in phone settings>apps>tap 3 dots upper right corner>reset all preference see if that helps
- Feb 6, 2017
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Hmmm
Welcome to the forums!
Try safe mode ? Will disable any third party apps that could cause problems.
- Feb 6, 2017
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- Feb 6, 2017
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- Feb 6, 2017
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Oh ok ..so either wifi or data same issue for youtube , just want make sure I'm following you
- Feb 6, 2017
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Have you tried a factory reset?
Have you tried clearing cache,data,force atop YouTube?
- Feb 6, 2017
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- Feb 6, 2017
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- Mar 9, 2012
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What Android version is the phone running?
Make sure Android System Webview is up to date -- go to its app page in the Play Store and see if it is. If it already is, then actually try uninstalling its updates, because sometimes an update to Android System Webview can cause problems for specific devices.
Make sure Android System Webview is up to date -- go to its app page in the Play Store and see if it is. If it already is, then actually try uninstalling its updates, because sometimes an update to Android System Webview can cause problems for specific devices.
ok I took out the SD card and now I can watch YouTube videos but only on the web but that's OK. my only other problem is that I don't have sound coming through the speakers or the earphone jack. it's like my whole phone has been muted even though it hasn't. how do I fix the sound?
- Feb 6, 2017
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That's great we got one kinda fix , did you reboot the phone after the sd card pull?
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