Why did the Lollipop Update cause a Boot Loop?

FatCat_Adventures

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Dec 12, 2014
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Lollipop Update Caused Boot Loop

I have an HTC One Mini (M7?)
Earlier today I got a notification on my phone for the Lollipop 5.0 update. Since it looked like a general phone update I chose the option to continue, but as soon as my phone attempted to reboot to apply the new changes it was thrown into a boot loop as if I were trying to hack into it. I've tried clearing the partition cache so far, but it's no help. I attempted a flat fastboot, but i haven't installed ADB and it's not possible considering my computer does not recognize my phone when it's plugged in. (Nor will it charge..)
I have so much data I really don't wish to lose and I haven't backed anything up.. is doing a factory reset my only viable option at this point? If so, I'm going to be really mad. Android messed up my Android.
 

ColbyJvonBrown

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Re: Lollipop Update Caused Boot Loop

Well you should go into the drivers and delete the unknown device driver and turn your phone on debugging or USB mass storage and use the cable provided with the phone or one that can transfer data. Hope this helps!!

Posted via the Android Central App
 

FatCat_Adventures

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Re: Lollipop Update Caused Boot Loop

None of the USB cords will recognize my phone until it dies %100, then it will charge normally once it has shut off (The red LED light comes on and a green battery pops up on my phone screen.). Although, once it is charged and 'turned on' (it remains in the boot loop and refuses to turn on completely), none of the cords recognize it anymore. So my phone is fine, it's just pitching a fit because I attempted to update the software to Lollipop.
 

FatCat_Adventures

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Re: Lollipop Update Caused Boot Loop

I have an UPDATE:
I've already factory reset my phone a total of 4 times, twice from the white screen and twice from the black and blue recovery screen, but regardless my phone remains soft-bricked... I am at a loss for what to do right now besides contact the provider and request either a free repair or a phone replacement. I am beyond frustrated.
 

nklotz

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Figured it out. I also had a boot loop on my Samsung Galaxy Note 4. Went into Safe Mode, and the rebooting stopped, so I knew it had to be an app conflict. Deleted one by one all my apps on the SD card (made a backup to my computer before starting) and then found that the app, Dumpster, caused the reboot. Once it was removed, all was well. 3 hours lost altogether but saved the phone.
 

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