Why do I get wav. work voice mail in text messages?

[AC Question]

wav. work voice mail in text message

I get my work voice mail messages as wav files in my text message. I have the Moto G and can't play the files. I've down loaded Remote Wave and it's still not playing the file from my text message. If I sent the message to my email it will let me play the file using the app. Is there another app that I need that will let me play the wav file in my text message? I was able to play the messages on my previous Motorola phone.

 

[B. Diddy]

Re: wav. work voice mail in text message

Welcome to Android Central! What happens when you tap the WAV file to play? Does it give you an error message?