Why does Google+ keep crashing when I try to view my photo albums?

[AC Question]

google+ keeps crashing when I try to view my photo albums

Every time I try to view my albums in the photos app or google + on my note4, the app crashes. It will show me the first 8 albu.s every ti.e but when I scroll to see my other albums, i get a "unfortunately google + has stopped working" message and the app shuts down. This started after the OTA update to Lollipop. I have cleared cash and a system restore and nothi g has worked. Any ideas?

 

[B. Diddy]

Re: google+ keeps crashing when I try to view my photo albums

Welcome to Android Central! Try going to the App Manager, selecting Google+, and Clear Cache/Clear Data, then Force Stop. Now try again.

 

[Nicholas Schilling]

I've been having the exact same problem for the last few weeks. Since I have nearly 30,000 photos on picasa, the photos app used to always make it easy to find pictures I was looking for. Now, when I open the app and go to the albums, as soon as scroll past 10 or so albums, it force-closes. I have tried wiping cache/data, reinstalling, clearing cache/data for all google apps (ie google services framwork) etc. None of it works. Still happens. My phone just OTA'd to lollipop yesterday and I thought that would fix it. Still happens just the same.

 

[daddyscooltv]

Re: google+ keeps crashing when I try to view my photo albums

I'm having the same problem on my S6 and my Samsung tab pro 10.1... I've tried uninstalling all updates, clearing data, cashe, force stop... nothing works on either device......

Posted via the Android Central App

 

[DigitalHermit]

I'm having a similar problem with Google+ after updating to Lollipop on a Nexus 6. Can I ask you a few questions as I'm trying to troubleshoot this annoying issue also:

Have you recently uploaded any pictures to Google Drive?
Have you installed any photo apps such as A Better Camera or others?
Does changing the status of auto-update have an effect on the crashing?

What worked for me:
Go into Apps then "All". Force Stop the Disable Photos. Uninstall all updates. Clear cache and data. Go to play store then re-update.

 

[daddyscooltv]

Have you recently uploaded any pictures to Google Drive? No
Have you installed any photo apps such as A Better Camera or others? No
Does changing the status of auto-update have an effect on the crashing? No

Hopefully that helps you some..

 

[DigitalHermit]

Durn.. I was hoping that you'd done at least one of those. It's what I'd done right before mine started crashing. I thought it might have been related to a corrupt picture file or something similar. Thanks for the reply.

 

[Nicholas Schilling]

So I took your idea and ran with it. I started systematically deleting all of my albums through picasa and realized that it does have something to do with the actual online albums crashing the app. It turns out that about 50 out of 900 of my albums were corrupt in some weird way online. It was a struggle to just delete them from google+. I had to delete the online album, then reupload it, then delete it again before the remnants of the corrupt album disappeared from my account. When you delete everything the final time, make sure to empty your trash on google+ which an option on the google+ photos page when you click "more". After reuploading all 900 albums or so, the problem was fixed!

 

[daddyscooltv]

great at least you figured it out... wow.. reuploading 900 that's a lot of work... I do have a couple of albums that have an X showing as the album cover.. I am going to try and delete those and see if it helps.. I just don't know if I want to delete and reupload 15,000 photos.

UPDATE...

Ok... I had a folder that was named 2014 year in photos or something like that... I think it was something that google + photos created by itself.. after I deleted that album that it created itself all is good.. I can now see all my albums on my mobile devices

 

[Nicholas Schilling]

Yeah, I know what you are talking about. It creates those auto-awesomer year in review videos. I hadn't considered that being the problem and went full nuke on the issue but I'm glad you figured it out. Luckily, I didn't mind too much re-uploading everything because some of the albums were from the early days of picasa and uploaded at low-quality.