Why does my phone cant make or receive calls and cant shoot videos?

[Android Central Question]

Hi, i have a Moto G4 ( not the plus ) and when i try to make a call it just says "calling" and nothing happens, the other person receives the call but does not hear me and I don hear them, then I press "Hang up" nothing happens and then it crashes. This is happening for any app that makes calls (Skype, default phone app, Whatsapp etc.).

Apart from that problem, the phone can enter the camera app and take photos, but it doesn't allow me to record videos.

I was hoping that someone could help me Thank you

 

[B. Diddy]

Welcome to Android Central! Does this persist after a reboot? Or in Safe Mode? https://motorola-mobility-en-in.cus...prod_answer_detail/a_id/110838/p/30,6720,9686