Why does my phone say E at the top were its suppose to say 4G?

[AC Question]

why does my phone say E at the top were its suppose to say 4G

well it says E and my connection isn't well when I have highspeed data. I have T-Mobile for this device

 

[Laura Knotek]

Re: why does my phone say E at the top were its suppose to say 4G

What device do you have?

Is it branded to T-Mobile or an unlocked device from another carrier that you are using on T-Mobile?

How is your coverage in the area? Could it be that you aren't getting good signal from T-Mobile where you are at?

Have you contacted T-Mobile? Perhaps you need a new SIM.

Are any towers in your area being serviced?

 

[Crashdamage]

Re: why does my phone say E at the top were its suppose to say 4G

E stands for Edge, aka 2G data service. You could say E = slow. There's few areas left in the country (maybe none by now) where T-Mobile offers only 2G service. Probably everywhere there's a T-Mobile signal at least 3G service is available.

2G data service kinda piggybacks on the cellphone (voice) signal. 3G and LTE data service is different, it uses a dedicated data network. Laura is on the right track. Apparently you have no data network signal because of:

No coverage or the network is down or...
You have a device not compatible with T-Mobile or...
You have a SIM problem.

Are you sure you have a compatible device?
Have you dialed 611 and talked to tech support?

Android since v1.0. Linux user since 2001.