Why does my Samsung A3 switches to sound, when muted or on vibrate, when I get a call?

[Android Central Question]

My phones switches it's sound setting on when on vibrate or muted. EVERY time I get a call. I have to have it muted COMPLETELY. Can you help me please?

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you
https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Do you still want to be able to answer the call? If not, turn on Do Not Disturb.