Why does my Samsung A3 switches to sound, when muted or on vibrate, when I get a call?

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Android Central Question

My phones switches it's sound setting on when on vibrate or muted. EVERY time I get a call. I have to have it muted COMPLETELY. Can you help me please?
 

B. Diddy

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Welcome to Android Central! Do you still want to be able to answer the call? If not, turn on Do Not Disturb.