Why does my Samsung Galaxy S5 touch screen stop working?

[thisismmb]

I got a Samsung Galaxy S5 refurbished phone from AT&T when my last phone's charging port malfunctioned. I was okay with this new Galaxy S5 though, until the last few months. I can have my phone just charging overnight and when I go to type in my pin or swipe up to unlock screen, the touch screen just doesn't work and doesn't respond. I can't just power off and restart because you have to hold down the power until the screen gets a box with options that you have to touch in order to get it to power down. So, I have to take out the battery, which I HATE doing to the phone.

But even when I put the battery back in, 9 times out of 10 (not even exaggerating) when I turn phone back on, the screen is still not responding.

I've only got about 5 apps that weren't already on phone by Samsung/AT&T...

I've searched for help online, I've called Samsung support at 1-800-726-7864 and i've gone on an AT&T help chat room thing where I could talk to representative... but they couldn't help me either.

Please, I'm getting very desperate, this morning I've been trying to get it to respond since 7am!

 

[sydneycooper1979]

It sounds like faulty hardware. You will probably need to see about having it repaired. Did AT&T provide you with any kind of warranty?

 

[thisismmb]

I don't remember for sure... i think it probably fell under the other phone's warranty.. otherwise we probably got more? I'm not sure.. sadly >_<

 

[missy8787]

How long have u had the phone? Did u get it through AT&T insurance? If so sometimes they have like a 30 day period when u can return the phone of no charge and get another replacement.