Why does my volume decrease to 0 with headphones plugged in?

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Android Central Question

Hello,

I have bought a Samsung Galaxy J6 Plus 3 months ago. A few weeks ago, I bought a Gigamax headphone set.

Everything worked fine until a few days ago, while I am listening to music with headphones plugged in, the volume decreases to 0. I have read that it might be a built in mic in my headphones that is exposed to sound, so it decreases the volume to 0. But I don't seem to find any built in mic on my headphones. I also have read that it might be a protecting system of new phones to protect the user from high volumes, but this happens out of the blue while I'm listening. Even at the lowest volume. I tried touching several parts of my phone and headphones, but it just decreases when I touch certan parts, which are the power button and down until the place where the headphone jack is located. When I touch these parts, it lowers the volume. I touch them another time, but when I do that nothing happens!

I don't listen to music while I'm jogging or anything, I listen to it while i'm listening to music at home and browsing facebook/youtube/doing anything else, and when I happen to touch one of the places I mentioned above (especially the headphone jack and around it), it decreases the volume to 0. Sometimes when I try to increase the volume again, it keeps persisting and decreasing the volume to 0!

Please if you know a solution, don't be selfish with your information and tell me! And if you have the same problem, also tell me, because when i find the solution I will tell you.

Thanks in advance... I'm looking forward to a reply kind strangers
 
Sounds like a hardware problem based on your description. Check to see if there's lint in the headphone jack, also try other headphones.

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Welcome to Android Central! Are those headphones specifically "Made for iPhone"? If so, they're probably not entirely compatible with your Android device, since iPhone headphones jacks are configured differently.
 
Update:
I removed my phone case and listened to music with my headphones. And guess what - nothing happened! I am puzzled now, but I think my phone case is to blame because it does something for the headphones as I concluded from what happened after I had removed it
 
Update:
I removed my phone case and listened to music with my headphones. And guess what - nothing happened! I am puzzled now, but I think my phone case is to blame because it does something for the headphones as I concluded from what happened after I had removed it
The case was probably preventing full insertion of the headphone jack.
 

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