Why does ny G4 turn its own volume up when i have purposely turned the volume off?

[AC Question]

I keep my volume off for work reasons, but the phone keeps turning it back up. Is my phone possessed? Whats up with it?

 

[B. Diddy]

Welcome to Android Central! Do you have any kind of 3rd party audio profile app installed? Does this happen in Safe Mode? https://support.t-mobile.com/docs/DOC-21962