Why does the WhatsApp icon always show 1 even when there are no new messages?

[AC Question]

WhatsApp icon always shows "1" even when there are no new messages

I am using Galaxy S6 Edge. Issue started happening two days ago. Even when there are no new messages the WhatsApp icon shows "1" suggesting there is one unread message.

Also even though there are multiple unread messages it still shows "1" in the icon.

Tried clearing cache and force restarting the app and still doesn't work.

Any suggestions?

 

[ExtremevlomegaV]

Re: WhatsApp icon always shows "1" even when there are no new messages

This happened to me also, here is what I did to fix it.

Follow this link and it will walk you through step by step -

1. Go to WhatsApp.com

2. Go to the FAQs section

3. Put this in the search section "I See The Wrong Message Count On My Home Screen"

4. Follow the steps

5. Done!

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