LeoRex
Retired Moderator
- Nov 21, 2012
- 6,223
- 0
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Yeah... I had an issue in December... I noticed that videos were not syncing properly inside the Photos hook in Drive. I looked around and it appeared to have affected everyone, not just me. I contacted Google, who initially wasn't aware of the problem. A day or two later, I was contacted by an engineer who requested some more information and file names to look for and test... we went back and forth a little bit with information and a few days later, the issue got resolved and the engineer thanked me for the assistance.
To me, that's outstanding CS. Google is a massive entity, dealing with billions of customers and a looong list of products and services across the globe. And they still worked with me, some no-name schmuck with an annoyed wife who couldn't see her new videos on her laptop automatically. They didn't just send me a canned "Thank you for your feedback. We are working diligently to improve the product"... I got emails and phone calls... That impressed the hell out of me.
But back to the OP.... Google's business doesn't really lend itself to B&M stores. They are primarily a services company. Sure, they have a small handful of products that they sell, but those products are mostly there as conduits to their services. It isn't like Apple, who is a hardware company first and foremost. Selling phones, tablets, laptops and the bits that plug into them is where they make all their money. The iPhone alone counts for 2/3 of their revenue. But that's not Google's thing, nor are they going to get in the business of reselling phones from the OEMs that utilize Android.
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