Why doesn't my HTC show up on my computer?

[AC Question]

Hi, I've been having trouble connecting my HTC to my computer. I installed htc sync manager on my computer, and when i plug my usb from my device into the usb port nothing comes up, the sync manager says no phone connected. Can anyone help me? Ive tried to connect it so many times but it just doesn't come up, what am i doing wrong?

 

[josiahlikesminecraft]

Try installing the drivers for the phone separately. Also make sure the cable and charging port both work.

Posted via Lg g3 Running Cyanidel Android 5.1.1

 

[kathy13xia]

You need set up HTC Sync to recognize your phone.
1. From the Home screen, press MENU, and then tap Settings > Accounts & sync.
2. On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.
3. If your phone displays a message indicating that it’s unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.
4. When the Phone Connection Wizard is displayed on your computer, click Next.
5. Enter the name you want for your phone, and then click Finish.

Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone.