Why doesn't my new Z3v get sound to play for incoming texts?

[LSVLance]

New Z3v, can't get sound to play for incoming texts

Phone has two different messaging apps and we can't seem to get either one of them to play a sound for an incoming text message. Phone vibrates when vibrate is turned on and the LED blinks...but no matter which sound we choose, it won't play it for new text.

All other sounds seem to be working correctly. Any suggestions?

 

[B. Diddy]

Re: New Z3v, can't get sound to play for incoming texts

Welcome to Android Central! Open either of the messaging apps, tap Menu>Settings, and look for the notification options. Try selecting a different tone--does it play a sample for you when you choose it?

 

[LSVLance]

Re: New Z3v, can't get sound to play for incoming texts

Yes, it does play the sound when choosing a new tone in settings.

 

[B. Diddy]

Re: New Z3v, can't get sound to play for incoming texts

Go to Settings>Apps>All, and select either of the messaging apps. Make sure "Show Notifications" is checked on.

Also try booting into Safe Mode to see if some 3rd party app is interfering: Restart the Device in Safe Mode Sony Xperia Z3v | Verizon Wireless

 

[LSVLance]

Re: New Z3v, can't get sound to play for incoming texts

Changing to yet another tone then a hard reboot finally got it to take...thanks for your help.