Why doesnt ok google work with my screen off and my trusted voice is on. Moto z

[AC Question]

I've searched and searched but my phone doesn't work with ok Google and the screen off I've went to ok Google detection to trusted voices I even asked ok Google itself and help would be very appreciated.

Moto z play

 

[SpookDroid]

Doesn't 'OK Google' detection with screen off only work if the device is charging?

 

[ermitico]

Make sure you have turned off Voice in the Moto app, otherwise it will conflict with the Google app

 

[kbz1960]

Issue with ok google and moto voice at the same tume ?