Why has Chrome lost sound for prime videos?

[AC Question]

Why has Chrome lost sound for prime videos

I have Chrome, m47, I believe. I was watching Prime videos; the sound was consistent, but the video would be jerky, pausing, then restarting. Today, however, when I tried to adjust the speaker level on the video screen, I lost all sound and can't recover it with Chrome. It does work in Firefox, but i'm using that less because of other issues. Chrome gives sound for Youtube videos. How do I make Chrome restore sound for Prime videos? And what do I do to smooth out the visuals?

 

[dpham00]

Re: Why has Chrome lost sound for prime videos

Try to clear cache and app data for the chrome app

 

[eclairey]

You can try to restart your device too and reopen the tab from a new tab as well.