Why has my wifi stopped working on my Galaxy Note 10.1 2014?

[AC Question]

Wifi stopped working on Galaxy note 10.1 2014

On Sunday 12 July my Note downloaded a software update to the operating system (Android 4.4.2). After installing the update my wifi immediately stopped working. It scans continually but does not even detect a wifi signal when placed next to any router. Has anyone else experienced this?

 

[lsmachado]

On Sunday 12 July my Note downloaded a software update to the operating system (Android 4.4.2). After installing the update my wifi immediately stopped working. It scans continually but does not even detect a wifi signal when placed next to any router. Has anyone else experienced this?

Have you tried forgetting the wi-fi network and re-adding it and/or rebooting your router?

Also, take a look at this helpful thread:

http://forums.androidcentral.com/showthread.php?t=326698

Posted via the Android Central App on my Note 4

 

[gldnbear]

Any chance your date get reset to the default during the update. My wife's Note ran completely down to zero during our vacation. The date got reset to the default, 1/1/2012. Many things did not work. Not finding a wifi SSID being one of them. Even when I manually set the wifi SSID, it would not connect to the internet. When I was poring through the settings, I noticed the date was not correct. When I changed the date to the correct date, everything started working again.

 

[Shwmai]

The problem is that it can no longer detect a WiFi signal. I have two routers at home and 3 in the office. It can no longer detect a signal from any of them. It seems as if the detection system has been turned off internally. I have confirmed the system date etc is OK.

 

[gldnbear]

When you say cannot detect a wifi signal means your device cannot find the SSID of the router. Sometimes if you turn the device to airplane mode, wait a few seconds, then turn off the airplane mode will allow the device to see the router.

 

[Shwmai]

I have tried that but no change. It still cannot detect any router.
thanks

 

[deadstillstanding]

Snap. I have *exactly* this issue with my Galaxy Note 10.1 2014 LTE (SM-P605) running 4.4.2. Since installing the update it says it's scanning for wifi, and I can see the list of networks I've previously connected to, but none are shown as currently in range/available, even the ones that definitely are (I can see them on my phone). I can't see my neighbours' networks, I can't see my phone's mobile hotspot if I turn it on - nothing - the device appears to be incapable of seeing wifi networks any more. Driving me mad as I'm having to bluetooth tether through my phone.... slooow.
Interestingly, after a Factory Reset wifi very briefly started working again but then stopped again part way through the set-up wizard, just as I was logging into my Google account.
Don't know if it's relevant but I imported my device from Hong Kong.
Hope someone recognises this and has a fix.

 

[Russell Lieblick]

Same issue here. So frustrated. It finds all local WiFi signals, but won't connect to any except my phone's mobile Hotspot. Help!

 

[luke watkins]

Same issue here, looking at it for a friend. He said it happened just after an update?

 

[Shwmai]

Took my Note to the Samsung repair Centre. Firstly they wanted to charge me to look at it because it was "out of warranty". When I pointed out this was not a warranty issue but a case of faulty software downloaded to my Note by Samasung I was told it was my fault for installing the update as it wasn't compulsory to do so! I am waiting for further feedback from them.

 

[deadstillstanding]

I was told it was my fault for installing the update as it wasn't compulsory to do so!

...good grief...and of course if you didn't install their updates and you suffered a security breach of some sort that would be your fault too...

 

[Shwmai]

After almost 2 months the Samsung repair shop just have told me I must pay $520 for a new main board. This is after they downloaded faulty android software. Needless to say I will never by another Samsung product!!!

 

[Shwmai]

Out of curiosity I took out my Note 10.1 to see if the WiFi problem was still there. Remarkably it is now working OK.
I have done nothing to it! Perhaps it was date related and now that we are in 2016 the problem has resolved itself.....?

 

[mayureshfulambrikar]

Snap. I have *exactly* this issue with my Galaxy Note 10.1 2014 LTE (SM-P605) running 4.4.2. Since installing the update it says it's scanning for wifi, and I can see the list of networks I've previously connected to, but none are shown as currently in range/available, even the ones that definitely are (I can see them on my phone). I can't see my neighbours' networks, I can't see my phone's mobile hotspot if I turn it on - nothing - the device appears to be incapable of seeing wifi networks any more. Driving me mad as I'm having to bluetooth tether through my phone.... slooow.
Interestingly, after a Factory Reset wifi very briefly started working again but then stopped again part way through the set-up wizard, just as I was logging into my Google account.
Don't know if it's relevant but I imported my device from Hong Kong.
Hope someone recognises this and has a fix.

Reply:
Download Samsung Kies and upgrade your tablet firmware through kies. The last update for Note 10.1 is Android 5.1. This update will resolve theproblem.

 

[Webonator]

Same problem. After software update it stopped working. Took it to Samsung they told me I have to replace the motherboard. This is a load of bull****.

This issue was caused by the update. This is a Samsung defect and they should fix it for free!!!!!