Why is it not allowing me to record on my samsung s7? And the record button is grayed out?

[JoshSamsungUser]

It is not allowing me to record on my samsung s7 and the button is grayed out... it does not let me record through snapchat etc. I have did some research for solutions of this problem and everything people have said on this page hsve not worked for me... i have reset my settings cleared out my data for my camera as i have saw and yet it still doesn't work... i need help please and thank you.

 

[B. Diddy]

Welcome to Android Central! You can't even record using the stock Camera app? Can you do so in Safe Mode? https://support.t-mobile.com/docs/DOC-24999

How about after wiping the cache partition? https://support.t-mobile.com/docs/DOC-24999