Why is my Bluetooth randomly disconnecting from my car on my HTC One M7 (Lollipop)?

[Marvin-13]

HTC One m7 Lollipop, bluetooth issues

Hello! I recently update my Sprint HTC One m7 to Lollipop a few days ago and ever since then when i connect it to my car through bluetooth it will randomly disconnect and reconnect about every minute or so.

I have tried rebooting multiple times, turned off NFC, GPS, and Wi-Fi to test it out, turned bluetooth on and off on both my phone and car, disconnected all devices from both the car and phone and reconnected them.

Yesterday I chatted with HTC support online and was told to wipe the cache partition, which helped but for that day only, but the problem returned this morning. I am currently chatting with them right now and they told me to put the phone in safe mode and try it out, but I use pandora and spotify for music so I have no way to test it in safe mode.

They then suggested a factory reset, but I am NOT doing a factory reset, because I have done it about 928,839,592,059,190,503,039 times with this phone.

Is there anything at all you guys can think of that might fix the problem? I used it literally the day before I updated to Lollipop and it was working properly.

Thank you for your help!

 

[suuguu]

Re: HTC One m7 Lollipop, bluetooth issues

I have an HTC One M7. I was going crazy when the bluetooth kept dropping from my 2013 Toyota Rav 4. I called Sprint, HTC, Toyota....tried everything! This is the only thing that worked after 2 days of phone calls. Thank you so much for posting this. I unpaired the phone and the car then when I re-paired I answered "No" to the 2 questions about my phonebook. Funny thing is, that I still can call through my phone book on voice command. Thank you again!