Why is my Galaxy 6 not recognizing my fingerprint?

[AC Question]

why is my galaxy6 not recognizing my fingerprint

i tried many times clean the window and wash my finger free of oils and still locked. also i can't not remember my emergency password

 

[khainguyen97]

i tried many times clean the window and wash my finger free of oils and still locked. also i can't not remember my emergency password

Factory reset and you will be fine