Why is my girlfriends S6 acting glitchy and is rerouting her when she tries to send messages?

[AC Question]

my girlfriends s6 is acting glitchy and is rerouting her when she tries to send messages

This is the message from a website prizesgetsuff.pw.... idk?

"congratulations your samsung galaxy s6 was randomly selected as today's lucky mobile device!"

 

[B. Diddy]

Re: my girlfriends s6 is acting glitchy and is rerouting her when she tries to send messages

Welcome to Android Central! It's adware or possibly malware. What is she using to send messages--the Messaging app, or is she using some web interface for messages or email?

Install a good antimalware app like Malwarebytes or Lookout and run a scan.

 

[Grandprixjenny]

And what do we do if Lookout scan finds nothing? I get these pop ups all the time.

 

[AlphaTango414]

If you are using the stock messaging app, I'd suggest to go ahead and do a full factory/data reset on the device.

If it's a 3rd party messaging app, you could try wiping the app's data and cache first.

Posted via the Android Central App

 

[Gator352]

Re: my girlfriends s6 is acting glitchy and is rerouting her when she tries to send messages

Also, delete any apps that were installed just prior to this happening before factory reset. Might save you the hassle.

Posted via the Android Central App