Why is my homescreen on my Samsung S8 Freezes everytime a phone call comes in?

[techblogger911]

I tried to have it checked to a Samsung store and they just reset it when i arrived home and received a new phone call it happened again. Please help

 

[B. Diddy]

Welcome to Android Central! Does this also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-34283