Why is my LG Backup always incomplete on my LG G2?

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My LG Backup is Always Incomplete on LG G2

Trying to backup my LG G2 and do a factory reset because it has become unbearably slow. I run the supplied backup to internal storage. When it gets to the last part, apps, it stops and reports on the top of the screen incomplete see details. When I look at the details, it show numerous apps can't be found. Have soft reset the phone, stopped all apps and still fails to incomplete on ever attempt.