Why is my Motorola moto g stylus 5G 2021 greying out the install from unknown sources option.

[Aboderin Daniel]

I was given the phone by my uncle who has even forgotten that he encrypted his phone. The phone is refusing to allow any apps apart from playstore any other app. I have check the device admin apps and also reset my app preferences, it's not working. I have researched about the phone and found out it was not a default Option. I don't know what else to do. How do I also decrypt the phone

 

[Mr Bojangles1]

Where are you seeing it greyed out? Are you going to settings->apps & notifications->special app access->install unknown apps? Then you have to turn the setting on for whatever app you are using to explore your files.

 

[Mr Bojangles1]

Also why do you want to decrypt your phone? Majority of phones are encrypted by default.

 

[belodion]

Have you done a Factory Reset?