Why is my Note 4 keep restarting on its own?

[AC Question]

why is my note 4 keep restarting on its own

phone just shuts off and restarts over and over. the only thing that stops it is when I plug in the charger. this happens even when I have full charge.

 

[belodion]

Re: why is my note 4 keep restarting on its own

You may need a new battery.

 

[CehowardNote7]

Re: why is my note 4 keep restarting on its own

You may need a new battery.

I was thinking the same thing. It happened to me a couple times last month. BTW, my Note 4 is a year and some months old. It happened with the OEM battery and not any of my Caseology replacement batteries.. So, I figured it was tied to the OEM battery getting close to worn out..

 

[PublicImageLtd]

Re: why is my note 4 keep restarting on its own

phone just shuts off and restarts over and over. the only thing that stops it is when I plug in the charger. this happens even when I have full charge.

Looks like a discharged battery. Looks like a new battery.

Posted via the Android Central App

 

[monkeypimp]

I am having the same issue and it started after the latest Sprint Update a couple weeks back. It happens with 3 different batteries, 2 of which are only 3 months old and the original battery. I think it is a bug in the newest update. In addition to just randomly shutting down and restarting, all 3 of the batteries will get to around 15% and I will get the low battery notice and then the phone shuts down within a minute or so and then won't reboot and when I plug the phone in it shows that it is at 0% battery. Hope this gets fixed soon.

 

[met021345]

Had the same issue. Took mine into sprint today, they said it was a known issue and offered to order me a new one without any hesitation.

 

[Rmedy21]

Re: why is my note 4 keep restarting on its own

phone just shuts off and restarts over and over. the only thing that stops it is when I plug in the charger. this happens even when I have full charge.

This happens to me and I have a new battery

Quote The Note 4 Never More

 

[dlcpa]

Re: why is my note 4 keep restarting on its own

Do any of you have a Microsoft email acct? Has the phone gotten hot? Are your batteries discharging fast, even on standby.?

Posted via the Android Central App

 

[Nicole Tucker86]

I am having the same issue and it started after the latest Sprint Update a couple weeks back. It happens with 3 different batteries, 2 of which are only 3 months old and the original battery. I think it is a bug in the newest update. In addition to just randomly shutting down and restarting, all 3 of the batteries will get to around 15% and I will get the low battery notice and then the phone shuts down within a minute or so and then won't reboot and when I plug the phone in it shows that it is at 0% battery. Hope this gets fixed soon.

 

[frzamonkey]

Re: why is my note 4 keep restarting on its own

just adding another data point to this thread.

note 4, on the sprint network, unrooted, stock rom. after installing the 6.0.1 ota update, it started randomly rebooting (multiple times a day). after rebooting, I also get the SD card notification as if I just added a new SD card. tried deleting the cache partition, didn't help.

replaced the battery, and everything seemed to be cool, but it just did it again for the first time with the new battery in. I guess I'll do a factory reset next (which I really don't want to do.

 

[Renee Hymel]

I put a new battery in this afternoon. I have been using an extended life battery which is larger and heavier which requires a special back. It has worked well, no issues whatsoever. When I put the new battery in the phone shut down and restarted and every time you try to click on anything it shuts down and restarts. I tried starting in safe mode, I tried cleaning the cache and it certainly isn't the battery. I did install 2 moto apps for moto 360 yesterday and can't even uninstall them to see if they are the problem. The phone is useless at this time.