Why is my phone not making calls

[Android Central Question]

My phone Infinix hot 5 can't make calls, receive calls and can't check account balance, I have reset the phone still same issue, but I can do all of the above with the same SIM card in another phone, how do I solve this problem.

 

[B. Diddy]

Welcome to Android Central! Did the SIM work before on that phone?

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