• Welcome to the all-new Android Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Why isn't my fingerprint reader working?

  • Thread starter Android Central Question
  • Start date

Android Central Question

Got an lg g6 and recently factory reset my phone. When setting up the finger print sensor I got an error instantly saying that I can't enroll my finger and I need to use another finger. I restarted my phone to now see the finger print option has somehow disappeared. Smart doctor says there are no problems with the hardware so I'm not sure what is the problem. Can someone please help?!


New member
Oct 26, 2018
Try this solution
Power off your G6. Press down the volume up and down key while powering it back on. You'll enter another mode where it shows IMEI number etc. Power your G6 back on normally and you'll see the option reappear. It worked for me.