Why isn't my Google Play Store working on my HTC?

[AC Question]

why google paly store is not working on my HTC?

I have HTC D516 and I have installed google play store. when I opens it, it shows white screen and disappeared. I have installed and uninstalled a couple of times but it shows the same result. why this is happening??

 

[mrsmumbles]

Re: why google paly store is not working on my HTC?

Hi, was it ever preinstalled on the phone?